Privacy Policy
This policy explains what information Productive IT Solutions (“we”, “us”) collects when you visit productiveitsolutions.com or contact us through it, how we use that information, and the choices you have. It covers this website only. Information we handle for clients while providing IT services is covered by our client agreements.
1. Information we collect
Information you give us. When you fill in a form, book an appointment, chat with us or text us, we collect what you provide, such as your name, phone number, email address, business name and the details of your message or request.
Information collected automatically. Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type, the pages you request and the time of your visit. If you accept cookies, analytics and advertising tools also collect information about how you use the site (see Cookies and tracking).
We don’t ask for sensitive information through this website. Please don’t send patient health information or passwords through our forms or chat; call us instead and we’ll set up a secure way to share it.
2. How we use it
- To reply to your enquiry, schedule appointments and provide the services you ask about.
- To keep a record of our conversations with you in our customer management system.
- To understand how visitors use the site so we can improve it (only if you accept cookies).
- To measure whether our advertising works, and to show our ads to people who have visited our site when they later use Google, YouTube, Facebook or Instagram (only if you accept cookies).
- To protect the site against spam, abuse and security threats, and to meet legal obligations.
We do not sell your personal information, and we don’t share it with other companies for their own marketing.
3. Who we share it with
We use a small number of trusted service providers to run this website. They process information on our behalf:
- Netlify hosts the website and receives form submissions.
- GoHighLevel (LeadConnector) is our customer management system. It stores the contact details you send us and powers the website chat, text messaging and appointment booking calendar. If you accept cookies, it also records which pages you visit on our site.
- Google (Google Analytics and Google Ads) and Meta (Meta Pixel) receive usage information, but only if you accept cookies.
- Trustindex displays our Google reviews on some pages.
- YouTube plays our client testimonial videos. The video player only loads when you press play, using YouTube’s privacy-enhanced mode.
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or reorganization of our business.
4. Text messages
If you text us or give us your mobile number, we may text you back about your enquiry, appointment or service. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help.
We do not share your mobile number or text messaging consent with third parties for their marketing purposes.
5. Cookies and tracking
Cookies are small files a website stores in your browser. When you first visit, we ask whether you accept cookies. Our analytics and advertising tools don’t load unless you click “Accept.” If you decline, the site still works normally.
| Tool | What it does | When it loads |
|---|---|---|
| Your cookie choice | Remembers whether you accepted or declined, so we don’t ask on every page. Stored in your browser only. | Always |
| Google Analytics | Counts visits and shows which pages are useful. | Only after you accept |
| Google Ads | Tells us when someone who saw our ad calls, texts, books or sends a form, and lets us show our ads to past visitors on Google, YouTube and partner websites (remarketing). | Only after you accept |
| Meta Pixel | Measures our Facebook and Instagram advertising and lets us show our ads there to past visitors. | Only after you accept |
| Page visits (GoHighLevel) | Records which pages you view. If you contact us or book an appointment, those visits are added to your record in our customer management system so we can better understand what you need. | Only after you accept |
| Website chat (GoHighLevel) | Runs the chat and text bubble so you can message us. | On every page |
| Booking calendar (GoHighLevel) | Lets you pick an appointment time. | On pages with a calendar |
| Google reviews (Trustindex) | Shows our Google reviews. | On pages with reviews |
| YouTube | Plays testimonial videos. | Only when you press play |
You can change your choice at any time:. You can also block or delete cookies in your browser settings. Your browser may send a “Do Not Track” signal; because there is no common standard for it, our site relies on the cookie choice above instead.
If you accepted cookies, the tools above note which pages you viewed and actions such as watching a video or starting a form, so our ads can be shown to past visitors. You can also turn off personalized ads atGoogle My Ad Center and inFacebook ad preferences.
6. How long we keep it
We keep enquiry and contact information for as long as we need it to respond to you and maintain our business relationship, and as required for our legal and accounting records. Analytics data is kept according to the retention settings of those tools. You can ask us to delete your information at any time (see below).
7. Your choices and California privacy rights
You can ask us to:
- tell you what personal information we hold about you and how we use it;
- correct information that is wrong;
- delete your information, unless we need to keep it for a legal reason;
- stop contacting you.
California residents have these rights under the California Consumer Privacy Act and related laws. We don’t sell or share personal information for targeted advertising without your consent, and we won’t treat you differently for using your privacy rights.
To make a request, email info@productiveitsolutions.com or call 714-794-1080. We may need to confirm your identity before acting on it.
8. Security, children and links
Security. We use reasonable safeguards to protect the information we collect, and the site is served only over an encrypted (HTTPS) connection. No method of sending or storing data is completely secure, so we can’t guarantee absolute security.
Children. This website is meant for businesses. It isn’t directed at children under 16 and we don’t knowingly collect their information.
Other websites. Our site links to other websites, such as our client support portal, Google Maps and YouTube. Their own privacy policies apply when you visit them.
9. Changes to this policy
We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top of this page.
10. Contact us
Questions about this policy or your information:
Productive IT Solutions
16541 Gothard Street, Suite #208
Huntington Beach, CA 92647
info@productiveitsolutions.com
714-794-1080