Your practice runs on technology. Time for a second opinion.
If your IT causes more pain than a root canal, let’s take a look. We review your setup and give you a straight, jargon-free picture of where your practice stands. No cost, no obligation.
Sound familiar? These are the warning signs.
You’re focused on patient care, not servers and software. That’s exactly when small problems quietly turn into big ones.
Slow workstations
Your imaging or practice software crawls while a patient waits, and nobody can say why.
“Sorry, the system’s down”
The words no front desk should ever have to say. Downtime during patient hours costs you trust and revenue.
Compliance you’re not sure about
Patient data, shared logins, no real plan if something goes wrong. If you’re unsure, that uncertainty is the risk.
We own the health of your IT. All of it.
No more playing referee between your phone company, your software vendor and your internet provider while a patient waits. When something breaks, you make one call. We deal with every vendor, chase down who’s responsible, and get it fixed.
And we’re local: a Southern California team that actually picks up the phone.
A clear diagnosis. No obligation.
What slows you down
Workstations, practice software, imaging, and the daily friction your team has learned to live with.
A security & HIPAA snapshot
In plain English: where your patient data stands today, and the gaps worth closing first.
A short list of what to fix, in order
Prioritized, practical next steps. Yours to keep, whether or not we ever work together.
Book your free Health Check.
Pick a time that suits you. Prefer to talk first? Call or text 714-794-1080.
Hear it from Southern California practices.
“Let me pull over. I will fix it.”
“As for customer service, I don’t feel like a customer… Literally, I feel like I’m calling a friend.”
Dr. Michael Hakimi, Hakimi Plastic Surgery
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I’m Dr. Michael Hakimi. I’m a plastic surgeon in Beverly Hills. I got to know Productive IT when I didn’t even have my own practice. So for my entire adult life having my own practice, I’ve been with Productive IT.
Very quickly into the startup life, within a couple of years, we realized that we need a strong IT company, and the CEO of the company did his research and found Productive IT. And the moment this company entered our life was night and day. They were available on their phone 24/7.
Sometimes I’ve gone on the phone, and I hear, “Let me pull over. I will fix it.” I’m like, “If you’re driving, call me when you’re done.” “No, no, no, let me pull over, because by the time I get to work, I’ll get busy.” Like, the number of times they’ve pulled over to answer a question or fix something… “Oh, I’m sorry. I’m picking up my daughter.” “Perfect timing, Dr. Hakimi. I’m picking up my daughter. I’ll fix it for you.” On his phone, he fixes my problems.
So yeah, as for customer service, I don’t feel like a customer, and I’m not saying it to be cheesy. Literally, I feel like I’m calling a friend.
150 patients a day, then the server goes down
“If I have a problem, I can call 24/7, and I honestly will get help.”
Dr. Amy Litchfield, California Coastal Dermatology
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My name is Krista. I am the office manager of California Coastal Dermatology. My name is Amy Litchfield. I’m a dermatologist. We are full-scale dermatology. We also do some cosmetics as well.
With our former IT company, we had a lot of issues with non-responsiveness when we had an issue. It’s very challenging when your server’s down and you have 150 patients for the day. So that was really a huge challenge for us.
So they came in and made sure all of our equipment was up to par, and that everything was functioning, and revamped our IT system, and made sure our servers were running smoothly. If I have a problem, I can call 24/7, and I honestly will get help.
From a 5-day ticket wait to resolved in minutes
“Now I can just pick up the phone and dial a number or send a text or an email, and it gets resolved within minutes.”
Dr. Daniel G. Kolder, Pacifica Center for Plastic Surgery
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My name is Gina and I am the Chief Operating Officer. Dr. Daniel G. Kolder: I’m a plastic surgeon in Camarillo, California, and my company is Pacifica Center for Plastic Surgery.
Before, if we had an issue with something, we would have to email the company. The company would then create a ticket item for us. We would get that ticket item, and then it would take about five to seven days to resolve that ticket item. We would be sitting ducks, and we wouldn’t be able to work on our computers or work at all.
The way we found Productive IT Solutions was we were trying to figure out shortcuts within our EMR, and somebody in San Diego said, “Hey, there’s somebody in your area that kind of does that, and it’s Productive IT Solutions.”
Now I can just pick up the phone and dial a number or send a text or an email, and it gets resolved within minutes. Productive IT Solutions has been one of the best companies that we’ve worked with in the last 15 years.
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