Privacy Policy

Effective Date: 02/24/2025
Last Updated: 02/24/2025

Productive IT Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (www.productiveitsolutions.com) and our services.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, company details, and any other information you provide when contacting us or using our services.
• Technical Data: IP addresses, browser type, device information, and analytics data.
• Cookies and Tracking Technologies: See our Cookie Policy for details.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and improve our services.
• Respond to inquiries and provide customer support.
• Send updates, security alerts, and service notifications.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share information with:

• Service Providers: Third parties that assist in IT services, payment processing, analytics, and marketing.
• Legal and Compliance: If required by law, such as responding to legal requests or enforcing our policies.

4. Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure, and we encourage users to take precautions when sharing information online.

5. Your Rights and Choices

You can:

• Request access to or deletion of your personal data.
• Opt out of marketing communications.
• Disable cookies through browser settings (see Cookie Policy).

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

7. 10DLC Compliance for Messaging

Productive IT Solutions is committed to ensuring our messaging services comply with the latest 10DLC (10-digit long code) regulations established by U.S. mobile carriers. These regulations are designed to protect consumers from unwanted or malicious text messages while ensuring that businesses can communicate effectively with their customers.

What is 10DLC?

10DLC is a system established for businesses to send messages using standard 10-digit phone numbers. This system provides improved delivery rates, enhanced security, and ensures businesses adhere to proper messaging practices.

How We Use 10DLC

When you engage with Productive IT Solutions via text messaging, we follow all 10DLC guidelines to ensure compliance and maintain transparency. This includes clear opt-in and opt-out procedures, message content alignment with approved use cases, and proper identification of our business in communications.

Opt-In

To receive messages from Productive IT Solutions, you must provide clear consent. You can opt-in by:

• Submitting your phone number via our website’s contact form
• Sending a text message with the keyword “START” to 714-794-1080
• Opting in through an in-person registration process, such as at an event or consultation

Opt-Out

If you no longer wish to receive text messages from us, you can opt-out at any time by sending the keyword “STOP” to 714-794-1080. Once received, you will no longer receive marketing or informational messages from us. Please note that transactional or necessary messages may still be delivered.

Requesting Help

If you require assistance with our messaging services, you can text “HELP” to 714-794-1080 to receive immediate instructions and support.

Managing Preferences

In addition to text commands, you may contact our support team at info@productiveitsolutions.com to manage your messaging preferences.

Compliance and Privacy

All data collected via our text messaging services is managed in accordance with our Privacy Policy. We respect your privacy and ensure that your information is never shared, sold, or used outside of authorized communications with you.

If you have any questions regarding our 10DLC compliance or messaging practices, please contact us directly at info@productiveitsolutions.com or by calling 714-794-1080.

8. Contact Us

For privacy-related concerns, contact us at:
📧 Email: info@productiveitsolutions.com
📞 Phone: 714-794-1080